Deckside Advantage

Your aquatics facility deserves the finest levels of professional care and maintenance. Deckside employees take great pride in bringing 28 years of experience and expertise to help you DO IT RIGHT. We seek to build long-term relationships based on mutual trust and open communications. The pool complex is often seen by residents as the face of the community, and we take great pride as the designated custodian of this asset. We do this by utilizing the following principals:

EMPLOYEES -- NOT SUB-CONTRACTORS: All of our pool and repair technicians are employed by our company; they are not subcontractors. As a result, the Deckside team is comprised of competent, knowledgeable and reliable team members. Before hire, our employees submit to a thorough background check, a credit check, and driving record check. New hires under-go extensive on-the-job training, and must demonstrate their competence through performance testing. Continuing education programs help our employees grow and identify a career path within the company, resulting in greater employee retention.

VALUE-PRICING: As one of the largest pool maintenance contractors in Southern California, our buying power allows us to realize excellent cost savings when purchasing chemicals, parts and equipment. This allows us to offer you exceptional pricing on scheduled maintenance and repair services. We purchase all chemicals and parts in bulk then repackage and re-distribute to our customers to achieve tremendous savings. For example, we buy our liquid chlorine by the tanker truck load (5,000 gallons) that is stored and distributed from two 3,000 gallon chlorine tanks. By offering premium level pool services at a high-value price point, the communities we serve are confident they are allocating community funds wisely.

TECHNOLOGY: Deckside Pool Service was recently spotlighted in the November, 2006 issue of MOBILE ENTERPRISE magazine (pages 32- 34) for our innovative and effective use of mobile technology in the service field. Our REPAIR TECHNICIANS utilize hand-held computers in the field to receive their daily dispatch, and are connected to our dispatch center in "real-time". Jobs are prioritized and can be added or modified at any time. When our repair technicians are on site, they are able to review the detailed service history for each piece of equipment, and enter his or her service details while still on the job site, which are then immediately transferred to our computer database. Our customer service staff has complete access to the data and can report the status of new, pending or historic repairs at any time.

Our pool CLEANING TECHNICIANS are paid for TIME IT TAKES TO DO THE JOB, not how fast the job can be done. They carry company provided cell phones that match GPS tracking and timesheet software so we can accurately monitor their time on your property. The cleaning tech has on-thespot access to a member of his support team via walkie-talkie, and he or she can trouble-shoot problems on the spot. In an emergency, we are one click away from matching the nearest technician to the trouble spot with the click of a button.

QUALITY CONTROL: Each of our pool service accounts is evaluated monthly by a dedicated route inspector on fifteen specific criteria. Our inspector grades each technician.s performance, and in the case of a perfect report card, technicians are rewarded with a cash bonus. When problems are encountered, however, they are addressed immediately through continued training and remediation.

EMERGENCY? We utilize a live 24-hour emergency service —just call our office 24 hours a day and be connected to a REAL PERSON at our emergency service. We provide 24-7- 365 emergency services to our contract customers.

PROUDLY SERVICING ORANGE COUNTY, CALIFORNIA, including the following cities: Irvine, Anaheim, Anaheim Hills, Placentia, Orange, Santa Ana, Mission Viejo, Rancho Santa Margarita, Lake Forest, Foothill Ranch, Portola Hills, Dana Point, San Clemente, Laguna Niguel, Aliso Viejo, Laguna Hills, Ladera Ranch, San Juan Capistrano, Las Flores, Trabuco Canyon, Newport Beach, Newport Coast, Tustin, Costa Mesa, and Huntington Beach.

HOW TO CONTACT US:

WAREHOUSE: Deckside Pool Service 1547 West Struck, Unit E Orange, CA 92867		ADMINISTRATIVE: Deckside Pool Service 1547 West Struck, Unit E Orange, CA 92867
Telephone ..... 949-858-0686 Fax................... 949-713-7624 E-mail .............. Fred@DecksidePool.com Web ................. www.DecksidePool.com

INSURED AND BONDED: Complete coverage in commercial general liability, auto, and worker.s compensation; California Contractor License # 836169.

BRANDS REPRESENTED AND SERVICED BY FACTORY TRAINED TECHNICIANS: RayPak, Pentair, Autopilot, Lochinvar, Strantrol, Laars, Hayward, EcoMatic, Intermatic, Sta-Rite, COMpool, EPD, RolaChem, Stenner and PACO.

SERVICES WE OFFER: Scheduled cleaning of commercial pools, spas, fountains and waders. Maintenance and repair services include: Installation and repair services of a large range of commercial pool equipment, including 1,000,000 plus BTU pool heaters, 10 plus HP pumps, single and multiple tank DE and sand filter installations, draining, acid washing, skimmer replacements, lights and electrical and chemical pump installation.